Although I have been a member of Team DMV for over six years, I continue to be amazed at how far we have come as an agency and how far we still must travel. It is a constant struggle to balance our regulatory requirements for licensing, registration, inspection and adjudication services with our goal of service excellence. We have adopted the “Find the Simple Legal Yes” philosophy….as long as it is legal, we will look for ways to resolve your issues and provide you service.

We are also looking for innovative ways to improve our processes and further enhance our service delivery. To date, we have provided you a new queuing system, an enhanced knowledge test, an online ticket e-mail alert service, the ability to schedule inspection appointments online and temporary registration, license and identification certificates for online transactions. We are currently working on providing you with additional online services such as obtaining driver records, reinstating driver licenses and the ability to submit tickets online for adjudication. We have also established a new training division to increase employee training, especially in terms of customer service. We know that you also have great ideas, so I encourage you to submit any suggestions to me by email to lucinda.babers@dc.gov.

I am tickled pink to serve the residents of this great city, in which I live, and I look forward to ensuring we meet and exceed your expectations.